Terms of service
Last updated: 5 July 2026
1. Who these terms cover
These terms govern services provided by From a Pixel, a sole proprietorship registered in Singapore, to its clients. Engaging our services, whether by signed proposal, email confirmation or payment of an invoice, constitutes acceptance of these terms. Specific proposals may set out additional terms for an engagement; where they conflict, the proposal prevails.
2. Services and engagement model
Marketing services, including Google Ads management, SEO content marketing and Local Services Ads management, are provided on monthly retainers billed at the start of each month. Web design, application development and brand design work is quoted and billed per project, typically with a deposit on commencement and the balance on delivery.
3. Notice and termination
Retainer engagements may be ended by either party with one month's written notice. There is no lock-in beyond the notice period. Fees already paid for work performed are not refundable, and work completed up to the end of the notice period remains billable.
4. Advertising budgets
Media spend, such as Google Ads budgets, is separate from our fees. It is paid by the client directly to the advertising platform and is never marked up. We manage spend within budgets agreed in writing and will not exceed them without approval.
5. Intellectual property
On full payment, clients own the deliverables produced for them, including designs, content and campaign assets. All accounts, logins and platform assets created for a client belong to the client throughout the engagement. We retain the right to reference completed work in our portfolio unless agreed otherwise in writing.
6. Client responsibilities
Clients are responsible for the accuracy of information they provide, for timely reviews and approvals, and for ensuring they have the rights to any materials they supply. Delays in feedback or access can affect timelines and results.
7. Performance and liability
We work to industry best practice and report results transparently, but no marketing outcome, ranking or conversion volume can be guaranteed. Our total liability for any claim arising from an engagement is limited to the fees paid for the month or project in which the issue arose. We are not liable for indirect or consequential losses, or for changes made by third-party platforms.
8. Confidentiality
Both parties agree to keep confidential information received from the other, including business data, credentials and pricing, and to use it only for the purposes of the engagement.
9. Governing law
These terms are governed by the laws of the Republic of Singapore, and any dispute is subject to the exclusive jurisdiction of the Singapore courts.
10. Contact
Questions about these terms can be sent to fromapixel@gmail.com or +65 9023 8198.